FAQs

WHERE IS MUNROLONDON BASED?

LONDON, UNITED KINGDOM

 

DOES MUNROLONDON SHIP WORLDWIDE?

WE SHIP TO EVERY COUNTRY WORLDWIDE, A TRACKING NUMBER IS AVAILABLE AND WILL BE SENT VIA EMAIL THE DAY IT LEAVES THE OFFICE. 0VER 50% OF OUR CUSTOMERS ARE LOCATED OUTSIDE OF THE UK. 

 

WHAT CURRENCY DO YOU ACCEPT?

ALL CURRENCIES, WHEN AN ORDER IS PAID FOR WITH PAYPAL OR A CREDIT CARD YOUR BANK WILL CONVERT IT INTO THE CORRECT CURRENCY

 

HOW LONG DOES IT TAKE ONCE MY PACKAGE HAS BEEN SHIPPED?

WE CURRENTLY SHIP VIA ROYAL MAIL, WE AIM TO POST THE NEXT WORKING DAY WHENEVER POSSIBLE.

UK: FIRST CLASS ROYAL MAIL (AIM TO BE NEXT WORKING DAY)

          EUROPE: 4 — 7 DAYS

          USA: 5 — 10 DAYS

     REST OF THE WORLD: 7 — 11 DAYS

DUE TO THE CURRENT COVID-19 SITUATION DELIVERY TIMES MAY VARY

 

DOES MUNROLONDON OFFER FREE SHIPPING?

YES, WE CURRENTLY OFFER FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER:

UNITED KINGDOM - £60

EUROPE - £150

OUTSIDE OF EUROPE - £150

 

           CAN I RETURN A MY ORDER OR EXCHANGE SIZE?

YES, PLEASE GET IN TOUCH VIA EMAIL FOR A RETURNS FORM

(PLEASE INCLUDE ORDER NUMBER)

CONTACT EMAIL:

bradley@munrolondon.com

CANCELLATIONS & RETURNS:

All sales are final and cannot be cancelled due to our warehouse processing and dispatching the orders immediately.

Orders cannot be cancelled after purchase during sales periods due to our warehouse shipping orders out immediately. 

 

THE PACKAGE MUST BE SHIPPED BACK WITHIN 14 DAYS FROM ARRIVAL.

ALL COSTS ASSOCIATED WILL BE THE CUSTOMERS RESPONSIBILITY. WE RESERVE THE RIGHT TO REFUSE PARCELS REQUIRING PAYMENT

 

WASHING INSTRUCTIONS? 

COLD HAND WASH ONLY

Do not dry clean 

MUNROLONDON cannot be liable for any damage caused by machine washing